To all Mr Lender customers,
Given the current situation around Covid-19, we wanted to assure you that we will support you through any financial difficulties that this pandemic may cause to you and your ability to repay your loan with us.
If you are in a situation whereby you will not be able to make a payment, then please let us know as soon as possible so that we can assist you.
Depending on your situation, we will be able to freeze the interest on your account and defer your payment by at least 1 month or we can spread your contractual balance over a longer term to reduce your monthly payments . At no time will you incur any late fees or default charges for missed payments (Mr Lender does not charge any late fees or default fees for missed payments). Any arrangement that is a result of Covid-19 will be reported to the credit reference agency as an ‘emergency payment freeze’ and therefore an ‘arrangement to pay’ marker will not be logged against your account as long as you continue to keep us updated with your situation.
We will assess each account on a case by case basis, and we are here to assist you and will do everything that we can during these unprecedented times.
Our teams are now working remotely all across London and we would recommend using our Live Chat service (Monday to Friday 9.00am to 5.30pm) or contact us via our Contact Us page. If you cannot access our live chat facility or our contact us form, then you can call us on 0208-532-1969 where we will have a limited service. Please only call us if you cannot access email or live chat.
You can also find free help and advice by reviewing this Information Sheet as published by the FCA; https://www.fca.org.uk/publication/information-sheets/information-sheet-arrears-aug-2018.pdf
If you are in financial difficulties, we can recommend the following debt charities for good impartial advice and support.
Call 0800 280 2816, Monday to Friday 8am-8pm or Saturday 9am-3pm.
Call 0800 138 1111, Monday to Friday 8am-8pm or Saturday 8am-4pm.
Money Advice Service has some additional information that can be found here.